Frequently Asked Questions – PowerDirector Mobile

1. How do I prevent getting a YouTube Content ID claim when using PowerDirector Mobile?
Use royalty-free music, sound effects, and stock media provided by PowerDirector or licensed sources. Avoid copyrighted material unless you have permission.

2. What should I do if PowerDirector Mobile suddenly crashes?
Ensure your app is updated, clear the app cache, restart your device, or reinstall the app if needed. Low storage or outdated software can also cause crashes.

3. Can I transfer my PowerDirector license between Windows, macOS, iOS, and Android platforms?
Licenses are specific to each platform. A license for Windows or macOS won’t work on iOS or Android, and vice versa.

4. Why can’t I import media files from the iOS photo library into PowerDirector Mobile?
Check that you’ve granted the app permission to access your photos. If the issue persists, try restarting your device or reinstalling the app.

5. Can I use stock videos and music provided by PowerDirector for commercial video projects?
Yes, stock media included with your subscription or purchase can typically be used for both personal and commercial productions—review the licensing terms for specifics.

6. How do I apply a green screen effect using chroma key in PowerDirector Mobile?
Import your background and green screen clips. Select the overlay clip, tap “Chroma Key,” choose the green color, and adjust tolerance and edge settings as needed.

7. How can I change the playback speed of my video in PowerDirector Mobile?
Tap on the video clip in the timeline, select the “Speed” tool, and adjust the slider to speed up or slow down your footage.

8. Which Android devices support 4K video editing in PowerDirector Mobile?
Devices with high-performance SoCs like Qualcomm Snapdragon 845 or later, Exynos 9810 or later, and similar chipsets support 4K editing and export.

9. What mobile processors support video overlay editing in PowerDirector Mobile Android?
Overlay editing requires powerful SoCs such as Snapdragon 855+, MediaTek Dimensity series, and recent Exynos processors.

10. What can I use PowerDirector Mobile App credits for?
Credits allow you to unlock premium content such as effects, templates, AI tools, or transitions available in the CyberLink store.

11. What to do if AI features I purchased show an error like “Uh oh, an error has occurred”?
Restart the app, check your internet connection, and ensure you are logged into the account used for the purchase.

12. How do I cancel and request a refund for my CyberLink app subscription?
Go to Google Play Store or Apple App Store, find your subscription under “Payments & Subscriptions,” and request a refund from there.

13. Why are AI-generated results in the CyberLink app not always perfect?
AI tools are continually improving. Variability may occur due to lighting, object complexity, or inconsistent backgrounds in videos or photos.

14. How often do I receive bonus credits with my subscription?
CyberLink typically provides weekly or monthly bonus credits depending on your subscription plan. Check your account info for specific details.

15. How can I back up my projects in PowerDirector Mobile on iOS?
Use iCloud or export your project files to a cloud service like Google Drive or Dropbox to create a secure backup.

16. What updates are coming to the online stock library in PowerDirector Mobile apps?
As of June 2023, the stock library has expanded to include new royalty-free video clips, music, and high-quality images.

17. How can I log into PowerDirector Mobile after subscribing via the CyberLink website?
Use the same email and password you used on CyberLink.com to sign in on the app. Ensure the app version is current.

18. Why are some features unavailable on Huawei devices?
Due to restrictions with Google Services on certain Huawei devices, some PowerDirector features requiring Google APIs may not function correctly.

19. Why do I have to repurchase features after buying the full version of PowerDirector on desktop?
Mobile and desktop versions are licensed separately. A desktop license doesn’t carry over to the mobile app, which requires its own subscription or purchase.

20. How to back up PowerDirector Mobile (Android) projects to Google Drive?
Export the project file or final video, then upload it to Google Drive through your device’s share or file manager function.

21. Why does my subscription on iOS renew automatically?
All Apple subscriptions renew automatically unless manually canceled through your Apple ID account settings.

22. What video formats are supported by PowerDirector on iOS and Promeo?
Supported formats include MP4, MOV, M4V, and others. Exact compatibility may depend on your device’s iOS version.

23. What video formats can be used in PowerDirector Mobile on Android?
Supported formats include MP4, 3GP, MKV, and more. For best performance, use H.264 MP4 files.

24. How to install new fonts in PowerDirector Mobile (iOS)?
Download a font file via Safari, use the “Files” app to import it, then select it within PowerDirector’s text tool.

25. What are the minimum hardware requirements to edit 4K videos on iPhone or iPad?
You’ll need an iOS device with an A12 Bionic chip or newer for smooth 4K video editing and exporting.

26. Why is my Android subscription for PowerDirector automatically renewing?
Subscriptions on Google Play renew by default. Cancel it in your Google account settings to prevent future charges.

27. Are there keyboard shortcuts available for PowerDirector Mobile?
Yes, if you’re using a Bluetooth keyboard or Chromebook, shortcuts like Ctrl + Z (undo), Space (play/pause), and Ctrl + T (split) are supported.

28. Am I allowed to use codecs like H.264 or HEVC for commercial use in projects made with PowerDirector?
Yes, if the codec was included with your software purchase or subscription, you can use it for rendering commercial content.

29. What to do if the overlay feature doesn’t work despite my SoC being supported?
Ensure you’re using the latest app version. If the issue persists, clear cache or reinstall the app. Some phone brands may still limit full hardware access.

30. Why can’t I find the activation code that came with PowerDirector 12/13 for the mobile app?
Those codes were part of older bundles and are no longer distributed. Mobile versions now require separate in-app activation.

31. How can I reduce file size or change video output quality in PowerDirector Mobile?
Before exporting, go to export settings and choose a lower resolution or bit rate to reduce file size.

32. How do I install custom fonts on PowerDirector Mobile (Android)?
Transfer your font file (.ttf or .otf) to your device, then load it in the PowerDirector text tool through the font settings.

33. What if I see the message “Your current Google Play Store account has no purchases” in the app?
Ensure you’re signed in with the same Google account used for your purchase and that Play Store syncing is enabled.